Freight is handled by the Salty Palm Warehouse team and we ensure the item concerned is packaged with the appropriate materials to reduce the risk of damage during transportation.
All boards are wrapped in environmentally friendly polyethylene foam that biodegrades quickly and easily along with cardboard and other padding to help minimise the risk of damage.
Although every precaution is taken we do use third party freight providers and it is recommended on some items that insurance is taken out to cover you for the cost of any damge incurred at this point.
It is the purchases responsibility to inspect the goods and note any freight damage they see on receipt of the item. It is also the purchases responsability to cover any costs associated with damage incurred during the freighting process. There are rare cicumstances however where at the discretion of Salty Palm Surf Co. we may review this policy.
Generally all items ordered through our website, if in stock, will be shipped out on the next business day. Shipping generally takes anywhere from 1 to 3 business days for East Coast of Austrlaia delivery.
Should you not receive your item within this timeframe please feel free to get in contact with one of our friendly staff who will be able to follow it up for you.